FAQs
We have tried hard to include as much information as possible on our website and in our brochures. However, we have detailed below some of the most frequently asked questions.
If you are unable to find an answer to your question, please e-mail your question using our contact us form.
Q. Do you export your products?
A. We do not export our products but we are aware that some international companies manage UK based projects and we can arrange for one of our representatives to call you to discuss your requirements.
Q. Do you sell directly to the public?
A. We do not supply directly to the public, our product is sold through a network of Builder Merchants. You can use our Find a Stockist service to find a Brett stockist in your area.
Q. Where can I purchase replacement bulbs for your lighting range?
A. Halogen lighting can use replacement bulbs purchase at places like Halfords. Alternatively you can purchase them by contacting the merchant that you originally purchased the lights from.
Q. How can I see a sample of your products?
A. Most of our products can be seen in display areas at your local stockists. If required they will arrange for a sample that you can collect.
Q. How much will my new driveway cost to install?
A. It is advisable to work to a budget to ensure that there are no surprises and you can enjoy the finished project. When deciding on a budget it is worth remembering the following
• Installation costs are around 80% of the total cost, whichever product you choose. So you can upgrade to a premium product to achieve the best results with relatively little extra cost
• Always ask for a written quote and details of any additional work required. Members of our ‘Find an Installer’ scheme follow a code of practice to keep you informed
• Include a contingency in your budget to allow for unexpected expenses.
Q. How can I ‘see’ what my new driveway will look like?
A. By using Picturethis you can visualise your driveway in minutes using our interactive web-based programme. Upload an image or choose one from the gallery, select the area you want to change and then select different products to give you a picture. You can also add in lights, kerbs and edgings too.
Q. We have a lot of rain in our area- what product would you recommend
A. Brett has developed T-Flow, a permeable concrete block paving product designed to help draw water through the paving. It has a unique patented design. However, it is vital that you seek a professional contractor to advise you on the best way to handle excess water.
Q. How should I maintain my concrete block driveway?
A. High pressure washers and de-icing salts are not recommended. Proprietary liquid cleaning, de-icing agents and concentrated pool chemicals should be used with care, as some products may cause bleaching.
Q. Can I use salt to de-ice my patio?
A. We do not recommend the use of de-icing salts to remove ice or snow from your patio during freeze/thaw conditions as the salt can affect the durability and the look of the our decorative paving. We suggest that you use a stiff broom or plastic shovel to remove any ice or snow. The concrete will not be susceptible to the action of frost, ice or snow under normal conditions.
Q. Can I use salt to de-ice my driveway?
A. Yes, our concrete block paving will not be susceptible to the action of de-icing salt during freeze/thaw conditions.
Q. Can I use a pressure washer to clean my patio or driveway?
A. Yes. However, we suggest that you follow the manufacturers instructions carefully. Do not use on a high pressure or for a prolonged period as you may damage the surface of the paving. Always undertake a small trial first on an inconspicuous area to assess the performance before cleaning the whole patio.
Q. Can I use a sealant on my patio or driveway?
A. Yes, although our products are designed to function without the need for a sealant. Make sure that you follow the manufacturers instructions implicitly when applying a sealant. Please note that applying a sealant may affect the colour.
Q. How often should I clean my patio?
A. Regular washing with water and a stiff broom should be sufficient to keep your patio in good condition. There are cleaning solutions available but these should be used carefully. Prolonged use may affect your paving. The frequency will depend on the time of year and any overhanging foliage depositing leaves or algae growth on the patio.
Q. How should I look after my natural stone patio?
A. Natural Stone is very hard wearing and requires little maintenance. Regular washing with water and a stiff broom should be sufficient to keep your patio in good. The frequency will depend on the time of year and any overhanging foliage depositing leaves or algae growth on the patio.
