We consider that it is our people and their performance that gives Brett our unique place in the minds of our customers.
We understand that the best people give the best service, both to our customers and stakeholders and to each other.
In order to ensure that we source and select the best people initially, we have developed a Recruitment Toolkit for our managers and team leaders to use in their recruitment and selection processes. Our aim is to ensure our people have the tools, coaching and training to give their best performance. We encourage our people to develop new skills and to help this we ensure every employee has the opportunity to review their performance regularly with their manager.
Many of our employees are undertaking or have completed long term NVQ or other qualification based programmes of learning to further improve their personal skills and knowledge. We have tripled the amount of training days received by our employees since 2003. By helping you to raise your game, we are able to more than pay back our investment in you. Specifically, we see our people staying with us longer and providing even better performances year on year.